Return & Refund Policy
We want customers to shop confidently at Dollar General. Eligible products may be returned within 30 days of delivery for a no-reason refund.
Return Window30 days after delivery
Refund TimingApproved refunds are issued within 5 business days
How to Start a Return
- Email [email protected] with your order number and the email address used for purchase.
- Tell us which item you want to return and include photos if the product is damaged, defective, expired, or incorrect.
- Wait for return instructions before sending the package back.
Return Conditions
Items should be returned in their original condition whenever possible. Household goods, personal care items, cleaning products, pantry goods, or daily essentials that are opened, heavily used, expired, damaged by misuse, altered, missing accessories, or returned with damaged packaging may not be eligible for a full refund.
Please keep product packaging, tags, labels, manuals, seals, and included accessories until you are sure you want to keep the product.
Return Address
Dollar General Returns
15827 US-180, Gulf Shores, AL 36542, United States
If you are not sure whether this address applies to your order, contact us first at [email protected] and we will confirm the correct return instructions.
Damaged or Incorrect Items
If your item arrives damaged, defective, expired, or different from what you ordered, please contact us as soon as possible with your order number, a description of the issue, and photos if available.